Interac e-Transfers are a simple, convenient, and secure way to send and receive money between Canadian banks for around $1 per transaction. All you need is access to online banking through a participating financial institution, and you can send money to anyone with an email address — without sharing any personal or financial information. It’s a great alternative to cheques and cash. The general process for completing an e-Transfer to Creative.Collaborations is as follows:

View your Invoice

If you have placed a new order but not yet completed payment, you should already be looking at your invoice. If not, or if you are renewing a service, simply head to our My Account page, login, scroll down and click on your due invoice.

Make note of the invoice number; it will look something like #CC-1234.

Login to Your Bank

Visit your bank’s website and login to your online banking as normal. Look for an option that could be named any one of the following:

  • Interac e-Transfer
  • Transfers
  • Email Money Transfer

When you have found it, fill out their form to send your e-Transfer to us. You may need to ‘Add A Payee’ or something similar to add us to your list of recipients.

Things you will need to fill in:

  • Email address: Send your e-Transfer to (please DO NOT use this email for any inquiries as we will not respond.  Please use our "contact us" page for all communications.)
  • Security Question: Make this “My Zero Padded Invoice Number”
  • Security Answer: Enter your invoice number, with four zeros before it. For example, if your invoice number is CC-1234, then your security answer will be 00001234; do not enter the "#CC-" prefix.

All other fields can be entered however you see fit. You will receive confirmation on-screen that your transfer has been sent.

For more specific instructions showing you how to send an e-Transfer, choose your bank from the list below.


Unfortunately the transfers are not instant in that they are not immediately deposited our bank account. You must now wait until we receive your bank’s notification email that your transfer has been sent to us. At this point we will click the unique link in the email that the Interac service sent us, allowing us to login to our bank account and deposit the funds.

We will then apply payment to your invoice and your services will be configured accordingly.

*** Important to know: Your money never travels by email, email is only used to notify the recipient of the transfer ***

How your Interac e-Transfer is protected

With Interac e-Transfer, your money never actually travels by email. Email messages are only used to notify the recipient and to provide instructions on how to deposit the money. Your financial institution and your recipient’s financial institution transfer funds using established and secure banking procedures.

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